Where are you located?
I am located in Findlay, Ohio. Because of Ohio state laws, I must charge sales tax for Ohio residents.
What currency are the prices listed in?
All prices are listed in U.S. Dollars.
What is the handling time for my order?
Please allow 3 business days (M-F) handling time. Each pad is made when you order it and takes a little time to put together and package, and I do have a day job.
Do you take custom orders?
I can consider accepting custom orders on an individual basis. Due to time constraints, I can't do several custom orders at the same time, so you'll have to contact me through the form on the website to see if I am able to do custom orders at that time. Depending on the nature of the order, it may be necessary to arrange for payment in advance, and allow extra time to complete the order. Again, it all depends on my current work load, so just send me a message and we can try to arrange an agreement that will make both of us happy!
What are shipping charges?
Shipping charges are all based on current USPS prices. I have selected a few shipping options through the Postal Service: Domestically, I offer an economy shipping that is calculated by the amount of items you have ordered--1 to 3 items is $3.50, 4-7 items is $5.00, 8-10 items is $6.00, 11-20 items is $9.00, 21and up is $15.00. The economy shipping rate is the First-Class rate, is solely based on weight, includes the cost of packaging materials, and takes the longest amount of time to get to you (usually 5-10 business days). I also offer Priority Flat Rate shipping, which is the flat rate for anything up to 70 lbs. and costs a flat $5.00 for 1-10 items, $11.00 for 11-20 items, and $15.00 for 21 or more items, anywhere in the U.S. With Priority Flat Rate, I try to get as many items as I can into the least expensive shipping package, so if you are overcharged for shipping, I will happily refund the difference. Priority shipping time is usually 2-3 days. If you would like other shipping options, just send me a message and we can work it out. If you are ordering a large quantity of items (anything over 10), please contact me ahead of time, and we can figure out an accurate shipping cost and the best shipping option for you. At this time, I am not shipping internationally.
What is your return policy?
Items may be returned for refund within 3 days of receipt. All items must be clean, unused, and in original condition with all pages still attached (if returning notepads). Buyer is responsible for return shipping charges, and shipping charges will not be refunded. If you receive the wrong item or items, I will be glad to exchange them for the correct items and you will not be charged for shipping the correct items, nor will you be expected to pay for return shipping charges when returning the incorrect item/items. Feel free to contact me with any questions or problems you might have with your order. I want to make sure you are happy with your purchase!
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